Pharmacy Frequently Asked Questions

Prescriptions previously filled at the SHS Pharmacy with refills remaining (refills are noted on the bottom left-hand corner of your prescription label) and prescriptions that have not expired (less than one year from the date originally written) may be filled in several ways:

  1. Students can call the SHS Pharmacy at (415) 338-1710. If your prescription has run out of refills, we will contact your health care provider for you. Please allow 48-72 hours to process your request. Your provider may either write a new prescription or may advise you to make an appointment.
  2. Students may request a refill online via their Student Health Services myHealth portal

* NOTE: To transfer a refill prescription from another pharmacy, please call (415) 338-1710

We are able to fill prescriptions from doctors outside of the Student Health Services only if we carry the medication. First, call the SHS Pharmacy at (415) 338-1710 to see if the medication is available. If your medication is available, your health care provider can:

  • have your new prescription sent electronically,
  • fax your prescription to (415) 338-3976,
  • give you a written prescription, or
  • phone your prescription to (415) 338-1710.

Payments may be made online by electronic check (NO fee) or credit card (MasterCard, VISA and American Express) through SF State Gateway.

Credit cards are accepted with a 2.65% un-refundable service fee retained by our third-party credit card service provider.

You may pay by cash or check, in person at either ADM 155 windows on campus.

Checks may be mailed to:

Bursar’s Office, ADM 155, 1600 Holloway Avenue, San Francisco, CA 94132

Charges will generally appear on your Bursar account 2 business days after the charge has been made.

The following insurances are currently accepted by SHS Pharmacy: Family PACT, Medi-CalRx, and SFSU International Prescription insurance.

If your insurance is not contracted with our pharmacy, you will be charged the full amount, and you may file a claim with your insurance on your own. Payment must be made at the time of purchase.

NOTE: You may fill your prescription at a pharmacy of your choice. Prescriptions ARE NOT REQUIRED to be filled at the SHS Pharmacy. Your private insurance company may be able to pay or cover your prescription written by the providers at the Student Health Service. Your prescription(s) can be sent electronically to your preferred pharmacy by our providers.

In order for Family PACT to cover the cost of the medicine, the prescription must be written by a Family PACT provider. If the prescription was written from a non-Family PACT provider, the student will have to pay out of pocket.

Yes, we are able to accept your prescription as long as there are valid refills on the prescription and if our pharmacy carries the medication. Call the pharmacy refill phone number at (415) 338-1710 or come by the SHS Pharmacy with the medication vial or package. The prescription label lists necessary information, including the name of the medicine, Rx number, name of the other pharmacy and their contact information. Transferred prescriptions are usually ready in about 24-48 hours. We encourage patients to request their refills ahead of time.

To transfer a prescription from the SHS Pharmacy to another pharmacy in the U.S., follow these steps:

  1. Call or go to the pharmacy where you want your prescription transferred to.
  2. Be ready to provide your personal information and your prescription information (prescription label), including the SHS Pharmacy phone number (415-338-1710), and the prescription number.
  3. That pharmacy will then contact the SHS Pharmacy to make the transfer. (Note: Expired prescriptions and prescriptions with no refills cannot be transferred.)

The SHS Pharmacy has about 400 medications available. These are medicines most frequently prescribed by our SHS providers. Call us at (415) 338-1710 to ask if we have a particular medication in stock.