Appointments

Online Appointments

Through myHealth you are able to schedule or cancel any of these appointments online:

1. Same Day medical visits (can only be made that day)
2. Future medical visits, including recommended follow-up visits (can be made in advance)
3. Women's health visits
4. Women’s Wellness appointments
5. Immunizations appointments
6. Appointment with Referral Coordinator

Please read all information on the appointment making pages in order to ensure that you are successful in making the correct type of appointment.

Make sure you fill out your Health History form before you make your appointment.

Log in to myHealth

The following types of appointments CANNOT be booked online. Please call the Student Health Service at 415-338-1251 for assistance.

• Advice about colds, coughs
• Asthma attack
• Athletic Trainer appts
• Blood pressure checks
• Depo injection
• Dressing/Bandages changed
• Ear wax removal
• Emergency contraception
• Head injury
• Insect bites or stings
• IUD/Implant insertions or removals
• Mental health appts (such as depression, anxiety, sleep issues)
• Pregnancy test
• Recent injury
• Suture/Stitches/Staples removed
• Urinary tract infections

Appointments by Phone

We encourage you to schedule your appointment online to expedite your services.

Making an Appointment by Phone

Call (415) 338-1719 between 8:10 am - 4:45 pm, Mon, Tue, Thu and Friday.

on Wed 10:00 am - 4:45 pm

The busiest call times are 8:10 - 9:00 am and 12-1 pm.

You may experience longer wait times on the phone during these hours.

Canceling by Phone

It is preferred that you cancel appointments online at myHealth to ensure a timely cancellation and to avoid a no-show fee.

• Telephone 415-338-1251.
• Please tell SHS staff your:
  • First Name
  • Last Name
  • Student ID number
  • Date and Time of the appointment you wish to cancel

Appointments made In-Person

NOTE:  The Student Health Service prioritizes students with scheduled appointments. 

If you choose to walk in to SHS without an appointment, we will do our best to fit you into the schedule.  There may be lengthy wait times and there is no guarantee that we can see you the same day.

• When you arrive pick up a purple slip and a number at the Information Desk and have a seat in the waiting area.
• Complete the purple slip while you wait for your number to be called.
• Approach the desk when your number is called.
• Our screening nurse will proceed to ask relevant questions in order to determine if an appointment can be made for you that day.
• The best time to come in to speak with a nurse is 8:10 - 10 am (M, T, Th, F).
• The clinic can be very busy at times and you may wait from 15 minutes to an hour to speak with a nurse.
• Depending on appointment availability we may need to schedule your appointment for a later date.

*Patients to be seen in Urgent Care may experience long waits during the lunch hour and in the afternoon. Wait times can be greater than 60 minutes.

No Show Fee

No Show Fee Process

• No shows for appointments will result in an automatic $20.00 bill to your Bursar’s account.  The charge will appear on your account the day after your missed appointment.
• You may pay this charge at the Bursar Cashier’s.  No payments can be accepted at Student Health Services.
• If you have a significant reason(s) for having missed your appointment you can petition to have the no show fee waived.  See below for petition process.

Petition No Show / Late Cancelation Process

• Please complete "No Show / Late Cancelation Fee Waiver Form” (Word format). 
• Email shsinsur@sfsu.edu from your SF State email address. Enter "No Show Fee Petition" in the subject line.

• You have up to one month after your missed appointment to submit your “No Show / Late Cancelation Fee Waiver.”  Once submitted it may take up to a week for your waiver to be reviewed and processed.  If approved, a reply will be sent to your SF email address.
• Petitions for a "No Show / Late Cancelation Fee Waiver Form” will only be approved for significant valid reasons.