Patient Rights
- To receive high quality, accessible, and culturally sensitive medical care
- To be treated with respect, consideration, privacy, and dignity
- To receive treatment and care without discrimination with regard to race, color, national origin, age, religion, ability, marital status, sex, sexual orientation and gender identity or expression
- To maintain confidentiality of patient medical records and disclosures.
- To know one’s provider’s name, specialty, and position; to have access, upon request, of SHS process to verify provider credentials; to specify preference regarding gender of provider; and to change provider if requested, depending on availability
- Patients have the right to have an assistant or chaperone present during a physical examination, treatment, or procedure performed by a health professional and the right not to remain disrobed any longer than is required to accomplish the medical purpose for which the patient was asked to disrobe
- To receive complete, current information regarding diagnosis, treatment, and prognosis in understandable terms prior to treatment
- To be informed of the benefits, possible risks or side effects of treatment, alternate methods, and the medical consequences of treatment refusal
- To have access to other medical opinions before making treatment decisions
- To be informed if there is an absence of malpractice insurance coverage
- To have been provided, as required by law, a Notice of SHS Privacy Practices
- To express any dissatisfaction to one’s provider, to the Student Health Service staff, Student Health Advisory Committee, or the Director of the Student Health Services
- To have information accessible from SHS Director’s Office staff regarding SHS protocol and procedure for patient comments, suggestions or grievances
- To be informed of personal responsibilities involved in seeking medical treatment and maintaining health and wellbeing after treatment
- To have access to health education materials
- To be informed of the right to refuse to participate in any research conducted at the Student Health Service
- To receive information from SHS Custodian of Medical Records, upon request, about advanced health directives
Patient Responsibilities
- To provide a valid SF State ID# and SF State or government issued photo identification at each visit
- To present details of condition in a clear, direct manner
- To respond to other patients and student health staff with respect and consideration
- To maintain and monitor an SF State Registrar approved email account
- To adhere to COVID-related policies and procedures on campus and at SHS
- To ask for clarification if information or instructions are not understood
- To be on time for appointments, and if unable to keep an appointment, to cancel immediately so another patient can be scheduled at that time
- To assist provider in developing an individualized quality treatment plan
- To pay any billed charges
- To express grievances to the appropriate person as defined in SHS protocol
- To obtain adequate health insurance if possible, be familiar with policy coverage, and provide information if needed for appropriate provider referral
Health care is a cooperation between patients and providers.
Revised 6/25/24