Pharmacy Services During COVID-19

 

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Pharmacy Services

Effective May 18th and due to campus COVID-19 changes, there will be a reduced in-person pharmacy services. We are adding extra precautions to ensure the health and well-being of you and our staff. We are closely following the recommendations issued by the CDC and communications from within the university.

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Prescription Access & Pick Up

All new and refill prescriptions can be accessed and picked up by any of the 2 following methods:

1. Off-Campus Pharmacy: If you are a student staying off campus due to University Housing closures and are unable to take advantage of our Curbside Pickup, you can request to transfer your prescription(s) to your local pharmacy. To transfer a prescription from the SHS Pharmacy to another pharmacy in the U.S., follow these steps:

  • Contact your local pharmacy where you want your prescription transferred to.
  • Be ready to provide your personal information and your prescription information (prescription label), including the SHS Pharmacy phone number (415-338-1710), and the prescription number.
  • Your local pharmacy will then contact the SHS Pharmacy to make the transfer. (Note: Expired prescriptions and prescriptions with no refills cannot be transferred.)

 

2. On-Campus Pharmacy Curbside Pickup: Once you have requested a refill, our staff will fill your prescription and when you arrive, just ring the doorbell and a staff will bring it out to you. It is recommended that you should pick up your prescription(s) on the same day as the requested date.

  • Student may request a refill by calling the Pharmacy at (415) 338-1710 or online via your Student Health Services myHealth  portal.
  •  Pharmacy pick up time is between 9-11:30am and 1-3:30pm MTThF
  • If you need any over-the-counter items listed on our website, please let the pharmacy staff know at the same time when you call in to request your refills.
  • Charges and copays will be charged to your bursar student account.
  • You will need to have a form of ID with you when you pick up – student IDs is the preferred form of ID.
  • If you are having someone else pick up your prescription, you will need to call us ahead of time to tell us who that person is, and that person will have to have their own form of ID with them at pickup. We have opened up additional phone lines for you. If you are trying to reach our pharmacy staff, please call 415-338-1710 or 415-338-1251.

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Over-The-Counter Medications

We strive to provide you with affordable options and friendly consultation to help you decide which over-the-counter (OTC) medication will fit your needs. See what medications our pharmacy has to offer.  Call to place an OTC order for Curbside Pickup.

Allergy, Cough, Cold
Contraceptive Care

Ear, Eye, Nose product
First Aid Care

Gastrointestinal Products
Homeopathic Products

Gynecologic Care
Oral Aids

Pain, Fever Relievers
Smoking Cessation Products

Topical Products
Vitamins Supplement

Miscellaneous Products

 

 

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Hours of Operation

Prescription pickup hours

Days:    Monday, Tuesday, Thursday, Friday

Time:     9:00am – 11:30am and 1:00pm – 3:30pm

Closed on Wednesday

 

This change reflects preventive measures currently in place to ensure patient and staff safety.  Information will be updated regularly, as this is a fluid situation.  In the event that we are closed for the day, please leave a message and we’ll get back to you within 48 to 72 hours.

Call the Pharmacy for any questions 415-338-1710

 

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Pharmacy Frequently Asked Questions

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Student Health Services (SHS) Pharmacy

How can I refill a prescription?

Prescriptions previously filled at the SHS Pharmacy with refills remaining (refills are noted on the bottom left hand corner of your prescription label) and prescriptions that have not expired (less than 1 year from the date originally written) may be filled in several ways:

  1. Students can call the SHS Pharmacy at (415) 338-1710. If your prescription has run out of refills, you will need to call the SHS Clinic at (415) 338-1251 to schedule a phone or telehealth visits with one of our Provider. 
  2. Students may request a refill online via their Student Health Services myHealth portal

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Do you accept prescriptions from an outside physician?

We are able to fill prescriptions from doctors outside of the Student Health Services only if we carry the medication. First, call the SHS Pharmacy at (415) 338-1710 to see if the medication is available. If you medication is available, your health care provider can:

  • fax your prescription to (415) 338-3976,
  • e-Prescribe via Surescripts, or
  • phone your prescription to (415) 338-1710.

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How do I pay for my prescriptions?

See information below if you have health insurance or a pharmacy insurance card.  If you do not have either, the charge for your prescriptions will be placed on your student account and payments may be made online by electronic check (NO fee) or credit card (MasterCard, VISA, American Express and Discover) through SF State Gateway. Credit cards are accepted with a 2.75% un-refundable service fee retained by our third-party credit card service provider. Charges will generally appear on your Bursar account 2 business days after the charge has been made.

 

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Can I use a prescription insurance card at the SHS Pharmacy?

We currently accept Family PACT and some health insurance plans.  Please contact the pharmacy to speak with a pharmacy staff member.  We will check to see if your insurance will allow us to fill your prescription.  If we can fill your prescription, we will also let you know if you have a co-pay charge.  This co-pay charge will be transferred to your student account and payment can be made by accessing your online account at MySFSU.

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If I have a Family PACT card, can I have my prescriptions written by an outside physician and fill by the SHS Pharmacy?

In order for Family PACT to cover the cost of the medicine, the prescription must be written by a Family PACT provider. Verification of provider status may take up to 24 hours. If the prescription was written from a non-Family PACT provider, the student will have to pay out of pocket.

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If I have prescription with refills originally filled at another pharmacy, can I have my prescription filled at the SHS Pharmacy?

Yes, we are able to accept your prescription as long as there are valid refills on the prescription and if our pharmacy carries the medication. Call the pharmacy refill phone number at (415) 338-1710 with the medication information. The prescription label lists necessary information, including the name of the medicine, Rx number, name of the other pharmacy and their contact information. Transferred prescriptions may take up to 2-3 business days in order to process your request. We encourage patients to request their refills ahead of time.

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How do I transfer a prescription from the SHS Pharmacy to another pharmacy?

To transfer a prescription from the SHS Pharmacy to another pharmacy in the U.S., follow these steps:

  1. Call or go to the pharmacy where you want your prescription transferred to.
  2. Be ready to provide your personal information and your prescription information (prescription label), including the SHS Pharmacy phone number (415-338-1710), and the prescription number.
  3. That pharmacy will then contact the SHS Pharmacy to make the transfer. (Note: Expired prescriptions and prescriptions with no refills cannot be transferred.)

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What medications does the SHS Pharmacy keep in stock?

The SHS Pharmacy has about 400 medications available. These are medicines most frequently prescribed by the SHS providers. Call the pharmacy staff to ask if we have a particular medication in stock. Please ask the pharmacy about special orders if we do not carry your medicine. Special order medication may require 72 hours to process.

 

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